Human-Centered Design

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Set yourself apart.

An Event Apart: Online Together—Human-Centered Design is a single-day online conference with an intense focus on design for all our users, not just some idealized average, giving you deep insights into how to handle unexpected design scenarios and unusual situations. Session times will be based on the US Central (UTC-5) time zone.


  1. Day 1

  2. Design Principles For the Web

    Designing and developing on the web can feel like a never-ending crusade against the unknown. Design principles are one way of unifying your team to better fight this battle. But as well as the design principles specific to your product or service, there are core principles underpinning the very fabric of the World Wide Web itself. Together, we'll dive into applying these design principles to build websites that are resilient, performant, accessible, and beautiful.

  3. I Brake for Users: Content Strategy for Slower Experiences

    Online experiences can be fast, efficient, easy, orderly-and sometimes, that's all wrong. Users click to confirm too soon, confuse important details, or miss key features in product descriptions. Efficient isn’t always effective. Not all experiences need to be fast to be functional. In fact, some of the most memorable and profitable engagements are slow and messy...and that's just right.

    By designing for pace, we can intentionally help users focus on details and gain confidence in their choices. We can also encourage their sense of discovery and help them build stronger memories. Not all experiences need to be slower, but by appreciating and identifying opportunities for friction as a feature we can support user experiences that demand greater care and attention. In this talk, Margot will look to REI, Target, Fidelity, Patagonia, Disney, and others for lessons you can apply to aid learning, retention, and user satisfaction. Help your audience soak up the journey or just engage with more certainty, all by design.

  4. Performance is Accessibility

    Poor site performance is not just an annoyance. For the average user, it's often a fundamental accessibility issue... a barrier to using and accessing the web. With network speed and stability improving each day, we might think this problem is fixing itself. But recent trends show that performance has actually been getting worse, and that our own practices are often to blame.

    Thankfully, we have great tools today to analyze our site performance, and with careful use of standard web features and patterns, we can regain the resilience and speed our users desire–without the complicated workarounds of the past. In this session, Scott will argue that performance is an accessibility problem, and show how we can prioritize it to improve access for everyone.

  5. Practical Ethics for the Modern Web Designer

    Ethics is front of mind these days, especially in the tech industry. The industry ethos of “move fast and break things” has resulted in real harm to real people—ranging from the erosion of privacy to the deterioration of democracy itself. We need an ethics for our industry, of that there is little doubt. But how do we make it happen? How do we incorporate ethics into our design and development work?

    In this talk, Morten lays down a path toward an explicit ethics for web workers, by anchoring the work we do in the capabilities we manipulate in the people we design for, and providing an ethical foundation to stand on when making the decisions that build the future for our users.

  6. Designing for Emotion Revisited

    Design for delight was the mantra of many teams a decade ago, but our world and the web have since changed, bubbling up a complicated range of emotions in us all. It's time to do more than delight. Let's take a more sophisticated approach to design to address the challenges of our times.

    How do we design experiences that build trust with skeptics, address people's fears, and are more inclusive of those who have been left out? In this talk, Aarron Walter will show you how emotional design—the intersection of design and psychology—can help you and your team design better experiences for all.

  7. Design in Public Service

    Cyd’s talk will reflect on her years leading design in what would seem to be the most design-hostile setting: government. She will share stories about institutions awakening to the power of UX, as well as her own learning about designers’ ability to spark change even in these most challenging settings. She will talk about how to find passionate design excitement in topics like the court procedure or government procurement, and how we as a design community can open our practice to everyone, even non-designers, who makes design decisions affecting citizens’ lives. Cyd will discuss design principles for government and other major institutions, and will leave you inspired to take on deeper challenges in your own work.


Full Pass

July 20, 2020


Your pass includes admission to all talks and other online events on the day of the conference, and on-demand access to those talks for at least six months after the event concludes.

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Upcoming Events

  1. Online Together

    Full schedule available!
  2. Human-Centered Design

    Full schedule available!
  3. Minneapolis

    Full schedule available!
  4. Orlando

    17 speakers confirmed
  5. San Francisco

    16 speakers confirmed
  6. Seattle

    Date and location posted!
  7. Washington DC

    Date and location posted!
  8. Denver

    Date and location posted!
  9. San Francisco

    Date and location posted!